![]() ![]() There are always inevitable glitches and problems in social media apps. However, many Instagram users report that Instagram sound is not working in videos. It is common knowledge that Instagram has created a great platform to share visual content, including videos. Instagram is one of the most popular social media applications with more than one billion monthly active users. Final Words on Instagram Sound Not Working.3- What can I do about Instagram video sound delays?.2- What should I do if Instagram reels sound is not working?.1- What to do if the Instagram notification sound is not working?.#10 Disable Instagram’s Access to Your Mic and Camera.#9 Download The Videos To Round Instagram Video Sound Problems.#8 Instagram Sound Not Working? Reinstall The App.#7 Turn Off Power-Saving Mode for Instagram Video Sound Problems.#3 Speaker Or Earpods Are Still Connected.#2 Turn On Your Ringer If Instagram Sound Is Not Working.#1 There Is No Instagram Video Sound Problem.I've granted all of the required permissions, but I'm still getting a 'Permissions error ' when I try to reply to tickets. If this is happening just for some of the comments that were not deleted clearing browser cache/cookies can help as well! Comments from Instagram Reels and IGTV are not creating tickets in Gorgias.Ĭurrently, comments from Reels and IGTV are not supported. If the option 'go to comment' in Gorgias is directing to the whole post rather than a specific comment and if this is the case for all Facebook comment tickets please try switching over to new Facebook interface. Cannot access Facebook comments through Gorgias. Please reach out to our support team if this is happening for any other messenger tickets. This can happen when a ticket is created with a bot reply and it will be created as closed, because we assume this was handled already and do not want it clogging your view. Messenger tickets are being pulled as closed. If a comment is deleted, it cannot be replied to via Messenger, like you can reply with another comment, which will show even though the comment you replied to was deleted. This means the original comment was deleted. I can't reply privately to Facebook comments. The other reason might be that you've mentioned someone in your post whose privacy settings don’t allow or limit mentions. Avoid using too short replies, or replies consisting of smileys only.Avoid using the same reply to multiple comments: it can be considered as "automated" reply.Try to modify your comment: change the wording, rephrase it, etc.If you're getting this error, it most likely means Instagram automated systems have considered your comment or reply as spam. ![]() I can't reply to Instagram comments (This API call does not support the requested response format). Once this is done, please try to add your Facebook pages again. Make sure all the check-boxes are checked there if not, check the missing ones ![]() Find the Gorgias app on the list and click on it a modal should open If your desired pages are not showing up when you try to connect them to Gorgias and you are logged into the correct Facebook account, please try the following: Facebook pages are missing when you click on the "Login with Facebook" button. This can happen if you sent too many messages to customers recently, or if too many of those customers blocked your page / identified you as spammy. Please try and go inside your page's inbox in Facebook, and try to reply to customers from there. It's also possible that the comment you are trying to reply to was deleted. If after hitting "Reconnect" option you are still receiving an error message, most likely your page has been blocked, by Facebook, from sending messages to customers. Please first always check the s t ep 1 above when this issue happens. check to see if Gorgias has the role "Secondary receiver", and if it does, remove the role (same method) Error Message received when you are sending your response through Messenger or Comments. check to see if you have some apps with the role set as "Primary receiver", and if there is, remove the role (click on the role itself once again and it will unselect it) in the "Connected Apps" section, click on "Configure" go to your page's settings and select "Advanced Messaging" ![]() Please follow the steps below and then send a test message through your Facebook page to ensure that you are all set. Messenger tickets are not coming in.įacebook has recently added a setting that you may need to adjust in order to receive messenger messages in Gorgias. Note that this is always the first troubleshooting step when you notice any issues with sending/receiving tickets from your Facebook integration. ![]()
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